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1.    General information 

Below we set out the rules for the processing of personal data and the protection of privacy of people using the website. 

The website in this Privacy Policy will be referred to as the "Website", and the end device from which you connect to the Website, such as a PC, tablet or telephone, will be referred to as "Device". 

In connection with the use of the Website, we may use your personal data (especially in the case of people logged in to the Website), as well as other information that does not allow you to be identified, e.g. in cookies. 

I.    Personal data 

If, in connection with the use of the Website, we obtain your personal data, we (FF Serwis Sp.z o.o.) are the controller of your data, unless it is clearly indicated otherwise. 

1.    For what purpose and on what basis do we use personal data? 

We will use the personal data obtained on the Website for the following purposes: 

1) enabling registration on the Website and using it, on the terms set out in the Website regulations (legal basis: Article 6 (1) b) of the Regulation on the Protection of Personal Data, the so-called GDPR, we will refer to this basis for short as "contract performance"); 

2) fulfillment of our legal obligations. We will use the data needed to fulfill legal obligations: 

i) for the duration of the performance of these obligations (legal basis: art.6 par.1 c) GDPR; we will refer to this as a "legal obligation"); 

ii) for the period in which the regulations require us to store data (legal basis: legal obligation); or 

iii) for the period in which we can suffer the legal consequences of non-performance, e.g. receive a financial penalty from state offices (legal basis: Article 6 (1) f) of the GDPR; we will refer to this ground as "our legitimate interest"); 

3) to establish, defend and pursue claims, including between us and entities cooperating with us - for the period after which the claims expire (legal basis: our legitimate interest); 

4) detecting and combating abuses when using the Website and ensuring the security of the Website - for the duration of using the Website, and then for the period after which the claims resulting from such use expire, and in the event of our pursuing claims or notifying the competent authorities - for the duration of such proceedings (legal basis: our legitimate interest); 

5) direct marketing - until you object (legal basis: our legitimate interest); 

6) support for the Website service, including by informing about failures, collecting information about your evaluation of the Website, adjusting the service based on, inter alia, o data on the way you use the Website or our offer that you use - for the duration of the use of the Website (legal basis: our legitimate interest); 

7) creating compilations, analyzes and statistics for our internal needs; this includes, in particular, reporting, marketing research, service or network development planning, development work in IT systems, creating statistical models (e.g. regarding the effectiveness of customer acquisition) - for the period during which we store your data for other purposes indicated in this information (basis legal: our legitimate interest); 

For the above-mentioned purposes (in addition to the purpose of "contract performance" and "compliance with legal obligations"), we will perform profiling, i.e. automated analysis of your data and the development of predictions about preferences or future behavior (e.g. in the case of marketing profiling, we can adjust advertising messages to your needs by using the information available to us about your behavior and preferences). 

If you give a different consent to the use of your data, the content of this consent will define the purpose for which we will process the data. 

Data on logging in to the Website may be used for the purposes of using individual services available on the Website, including the services of other entities available on the Website.

2.    Which personal data should you provide us?

In accordance with the rules adopted by us, for registration on the Website, we require certain data (without providing them, you cannot create an account on the Website). In addition, we may ask for optional data that do not affect the registration (but may, for example, facilitate the adaptation of the Website to your needs or improve our contact). Providing data is not a statutory obligation.

Please be advised that when you connect to our Website, the system logs contain information about numbers (including IP address or MSISDN number) and the type of Device and software on the Device you use.

If you are a subscriber to our telecommunications services and connect to the Website through our telecommunications network (mobile or fixed), we may recognize that you are our customers and use your profile information as subscribers, including for marketing purposes, unless you raise a marketing objection.

3.    Who do we transfer personal data to?

We provide your data:

a) entities processing data on our behalf, participating in the performance of our activities:

a. agents, advertising agencies and other intermediaries in the sale of our services or the organization of marketing campaigns,

b. operating our ICT systems or providing us with ICT tools,

c. subcontractors supporting us, e.g. in the provision of telecommunications services or other services ordered by you, in the installation of equipment, handling correspondence or in the process of customer service,

d. our partners who provide their services on the Website - if you express your will to order their services,

e. entities providing us with advisory, consulting, auditing services, legal, tax and accounting assistance, as well as research agencies acting on our behalf;

Our subcontractors will process data only for the purposes specified by us, which are described above. The transfer of data to these entities may take place when you provide this data during registration, and also later, for the time during which we store your data regarding the use of the Website.

b) other data controllers processing data on their own behalf:

a.our agents, advertising agencies and entities cooperating in the organization of marketing campaigns or in customer service - in order to settle the remuneration due to them;

b. entities operating postal or courier;

c. entities cooperating with us in handling accounting, tax and legal matters - to the extent that they will become the data administrator.

4.    Will your personal data go outside the European Economic Area (EEA)?

We may decide to transfer data outside the EEA - only to the extent permitted by law. Currently, we do not transfer data outside the EEA.

5.    Your rights

You can submit a request (regarding personal data) to us for:

• rectification (correction) of data;

• deletion of data processed unreasonably or placed on our websites;

• limitation of processing (suspension of data operations or non-deletion of data - as required by the submitted application);

• access to data (for information about the data processed by us and for a copy of the data);

• transfer of data to another data controller or to you (to the extent specified in Article 20 of the GDPR).

You can exercise these rights by submitting an application to our address indicated below in "contact details".

To be sure that you are entitled to submit an application, we may ask for additional information that will allow us to authenticate you.

The scope of each of these rights and the situations in which they can be exercised result from the provisions of law. Which rights you can exercise will depend, for example, on the legal basis for our use of your data and the purpose for which they are processed.

6.    Right to object

Regardless of the rights listed above, you can object to the processing of your data (including profiling) at any time for the purposes of direct marketing. After accepting the request in this matter, we are obliged to stop processing data for this purpose.

In special situations, you may at any time object to the processing of your personal data (including profiling) by us, if the basis for the use of data is our legitimate interest or public interest.

In such a situation, after considering your request, we will no longer be able to process the personal data covered by the objection on this basis, unless we prove that there are:

• valid and legitimate grounds for data processing which are deemed by law to override your interests, rights and freedoms, or

• grounds for establishing, investigating or defending claims.

7.    Agreed

If the use of your personal data by us is not necessary for the performance of the contract, fulfillment of a legal obligation or does not constitute our legitimate interest, we may ask for your consent to certain ways of using your data. Such consent may allow, for example, to share data with other entities for the purposes of their promotional campaigns or to automatically make decisions based on your data and at your request. You can withdraw your consent at any time (this will not affect the lawfulness of the use of your data before the withdrawal of such consent).

8. Complaint

You have the right to lodge a complaint with the President of the Personal Data Protection Office if you believe that the processing of your personal data violates the law.

II. Other information - cookies

1. What are cookies?

As part of the Website, we use cookies that may not be associated with your personal data.

Cookies may contain information about which parts of the Website or other websites you have used in the past.

2. What do we use cookies for?

We use cookies to:

a) maintain the continuity of your session after logging in to the Website; Thanks to this, during one session you do not have to re-enter your login details on each subpage of the Website,

b) use the "Remember me" option,

c) adapting the Website to your needs,

d) creating viewing statistics for the Website's subpages,

e) ensure the security of the session,

f) remembering your settings on the Website,

g) matching the advertisement, both presented on the Website and on other websites or in other mobile applications; for this purpose, we may use information from cookies placed on your device on other websites, and - within the limits permitted by law or on the basis of consents granted - from other sources such as suppliers of external databases or your data collected on the basis of connecting us contracts with you.

3. "Remember me" option

By using the "Remember me" option, you have access to your account on the Website without the need to log in to the Website each time. This access is provided if you connect to the Website from the end device that you used when you selected this option and placed the cookie.

Please note that after selecting the "Remember me" option, any person who will use your terminal device may access your account on the Website, including data relating to your contract for the provision of telecommunications services.

4. Logging out of the Website

The website prevents you from accessing your account on the Website without logging in again, but still, despite logging out, we can still recognize you as our customers (based on the network you use, the Devices you use, or cookies sent by these Devices) .

5. External cookies

When using the Website, cookies from other entities (so-called external cookies), in particular from service providers such as Facebook, Twitter, Google+, YouTube, DailyMotion, may be placed on your Device, in order to enable you to use the functionality of our Website integrated with these websites, and in the case of the Facebook pixel - to direct our profiled advertising on Facebook to you based on information about the pages you visit on our Website. Each of the suppliers defines the rules for the use of cookies in their privacy policy.

These entities may use cookies, beacons, and similar technologies to collect or receive information from the Website and elsewhere on the Internet and use them to provide measurement and ad targeting services. Solutions for you to determine to what extent you want information about you collected and used to support ad targeting, including on the pages:,,

for Facebook at:

6. Partner scripts

Some pages on our Website may use codes (e.g. JavaScript) from entities cooperating with us, which are used to enable these companies to place their cookies in your browser in order to match your preferences with advertisements presented on other websites.

7. Study of the use of the website

External cookies may also be placed by entities such as Google Inc. and Comscore in order to collect anonymised information about the use of the Website for statistical purposes and to improve the operation of the Website.

In the case of Google Analytics, information on how Google uses data from websites and applications that use their services is available at

In addition, we would like to inform you about the possibility of downloading a browser add-on limiting the scope of information used by Google Analytics at

8. How to withdraw consent to cookies?

Through the appropriate browser settings on your Device, you can give your consent to the storage and access to cookies (allowing the acceptance of cookies) or withdraw such consent (by blocking the acceptance of cookies).

You can also delete cookies placed at any time using the options available in your web browser or in the operating system of your device.

Please be advised, however, that deleting, blocking or limiting the placement of cookies may cause difficulties in using the Website, and even prevent the use of some of its options.

III. Other information

1. Partner subpages

The Website may contain subpages where entities cooperating with us ("Partners") provide you with their services on their own behalf. If such services require the processing of your data, the Partners will be the administrator of your personal data in this respect.

2. Data of other people

If you would like to use any data relating to other users of our Website, you can do so only if it results from the regulations of a given service, from legal provisions or if you have obtained their consent.

3. Our data (FF Serwis)

Below we inform you about our contact and registration details.

Our contact details:

FF Serwis Sp. z o.o.

ul. Kolumbijska 11

01-991 Warsaw

Our registration data:

FF SERWIS Sp. z o.o. based in Warsaw, address: ul. Kolumbijska 11, 01-991 Warsaw, entered into the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Division of the National Court Register under KRS number 0000741252, REGON: 380816320, NIP: 1182177488.

4. More information

The above version of the Privacy Policy on the website is valid from January 31, 2022.

Cookie management policy at

We make every effort to treat our clients fairly and openly, taking into account the best practices. Therefore, in order to ensure your comfort and safety while browsing our website, by using our website without changing your browser settings, you consent to our use of cookies.

What are cookies?

Almost every website uses cookie technology (so-called cookies). Cookies are small files in which

where user settings have been saved. They are created by your web browser each time you enter the website. Some of them may remain on the device even after closing the browser.

During the next visit from the same device, the browser can check if the appropriate cookie file (i.e. the file containing the name of the page) is saved on the device and send the data contained therein again to the page that saved the cookie. Thanks to this, we can recognize that you have visited us before and in some cases we will be able to adjust the presented content to you and your needs.

The benefits of cookies

Cookies make it easier for you to use previously visited websites. If the user uses the same device and browser as before, it allows you to remember the preferences set during the last visit.

None of the cookies used on our websites collect information that personally identifies you.

Controlling and deleting cookies

You can change the way cookies are used by your browser, as well as block or delete cookies from (and other websites). To do this, you need to change your browser settings.

Most browsers offer the option of accepting or rejecting all cookies, only accepting certain types, or informing the user each time a website tries to save them. You can also easily delete cookies that have already been stored on your device by your browser.

Managing and deleting cookies varies depending on the browser used. You can obtain detailed information on this by using the Help function in your browser or by visiting the website, where you will learn step-by-step how to control and delete cookies in most browsers.

Remember that blocking all cookies from may cause difficulties in operation or completely prevent the use of some of the functionalities of our website.

Detailed information on managing cookies can be found here: